Credit Repair Cloud logo

Credit Repair Cloud

Customer Happiness Representative

Customer Support · Remote location, California
Department Customer Support
Employment Type Contractor
Minimum Experience Entry-level
Compensation $8-12 / hourly DOE

 

With almost 3,000 credit repair companies powered by Credit Repair Cloud, our customers have helped hundreds of thousands of consumers clean their credit, improved over 1,900,000 credit report items, and collected over $50,000,000 in revenue. Our mission to help entrepreneurs to start, run and grow profitable credit repair businesses began in early 2002 as a bootstrapped startup. Today we're a stable yet fast-growing (INC 5,000) company with over 50 team members around the globe and products that the industry loves.


Why What We Do Matters

At Credit Repair Cloud, we create products that help Credit Heroes™ (entrepreneurs) to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.

Role

We are looking for an assertive, friendly, highly organized Customer Support Rep.

Our professional support team serves almost 3,000 companies on our platform (and growing) and is on the front lines of our organization. 

In this role, you will help, encourage and support our customers via email, chat and phone. 

Responsibilities 

  • Provide customer support over email and possibly phone, with unparalleled attention to detail.

  • Be a positive and encouraging voice for our team, according to our Company Performance Culture Statement.

  • Resolve problems for human beings, not bots. Though we’re a tech company, we really emphasize the importance of making our users’ professional lives easier and treating one another with kindness. 

  • Be a positive encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.

  • Customer service can get complex. You'll grow into a role in which you will help create order, repeatable processes, and systems around customer support tasks, and even write an occasional knowledge base article when you feel inspired.

We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do, but to give you an idea of your daily work here at Credit Repair Cloud. 

Results 

  • Understand our industry and product 

  • Resolve all customer issues, questions, or concerns in a timely manner

  • Work with your Sr. Agent to improve your numbers

  • Help support other team members as needed

  • Work together with the team to improve our processes 

  • Maintain positive survey results for all customer interactions

Requirements 

  • You are an accountable, punctual, responsible, mature professional that has the discipline and requires little supervision post-training period 

  • You have strong interpersonal, written and oral communication skills.

  • You genuinely care about your work and about the team 

  • You are self-motivated 

  • You are an inquisitive person, you always want to learn new things 

  • You have excellent verbal and written English skills 

  • You want to improve processes and strive when you’re given the freedom to do so 

  • You are always on top of things. Nothing slips through the cracks 

  • The ability to work in a quiet environment for making calls and a strong internet connection is a must.

Benefits

  • Full-time position in a stable yet fast-growing, self-funded company (we make investments for the long term, as we don’t plan on selling our company. Ever.) 

  • Freedom to work from anywhere. Though we do ask that you’ll be around for PST meetings, you will have flexibility with your schedule and of course your location. 

  • 20 calendar days of paid time off a year, plus US holidays.

  • A highly supportive environment, an outstanding, smart and caring team and a real chance to learn and grow.

  • Work at a SaaS company whose mission is to change the lives of our customers, their clients, and our team. 

  • Join a company early and have a voice in a future hundred million dollar company. 

  • We hire for talent and drive, and it doesn’t matter what your gender, religion, race, or language are, who you date or who you spend your life or time with. What we care about is people who believe in our company’s mission to change lives, who help each other and the company grow and move forward. 


How to Apply

>>>>To apply, please take this free test: https://www.tonyrobbins.com/disc/ and send us a link to the results in the application form. This is a must. 

Additional Info

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage every talented and qualified person to respond.

 

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Remote location, California
  • Department
    Customer Support
  • Employment Type
    Contractor
  • Minimum Experience
    Entry-level
  • Compensation
    $8-12 / hourly DOE