Customer Happiness Champion

Customer Support · Anywhere in the world, California
Department Customer Support
Employment Type Full-time
Minimum Experience Mid-level

Who we are


Credit Repair Cloud is a B2B SaaS software that makes it incredibly easy to launch, run and grow your very own profitable credit repair business. We are the leader in our industry, and our customers have helped hundreds of thousands of consumers to clean their credit; and through our platform, they’ve made over $120ML in revenue. Our mission to help entrepreneurs to become “Credit Heroes” and change lives began in early 2002 as a bootstrapped startup when our founder overcame his own credit issues.


Today we’re a stable, fast-growing (2X Inc. 5,000) company with over 80 team members around the globe and products that our industry loves.


Why What We Do Matters


At Credit Repair Cloud, we create products that help Credit Heroes™ to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.


Why Credit Repair Cloud


Wondering why we think you’ll love working at Credit Repair Cloud? Here are 5 reasons!


Stability & growth

In 2013, Daniel Rosen launched Credit Repair Cloud, the software that now powers the credit repair industry. You will be joining a stable yet fast-growing, purpose-driven, self-funded organization.  


Talent will surround you.

We have created a highly collaborative environment where everyone has a real chance to learn and grow. Your teammates are always willing to help and share their knowledge. We also encourage you to share your ideas!


We invite you to meet the team here:

https://www.creditrepaircloud.com/about-us


Our culture and values

Our approach to hiring and working as a global team relies on valuing every individual for who they are, their belief in our movement, and their zone of genius superpowers!


You can learn more about our customer-centric mission and our commitment to Diversity, Equity & Inclusion here:

https://www.creditrepaircloud.com/culture


Results-oriented team

We don’t micromanage, and we try not to interrupt your work with random tasks. We trust our team members to take full responsibility and ownership for the work that they do.  


You can pick where you want to work every day

At Credit Repair Cloud, we embrace the remote culture. Some of our team works from our offices while the others are spread around the world. Every day you get to work in the place that makes you most productive.


What we offer


  • Competitive Salary.
  • The opportunity to attend our Credit Repair Expo.
  • Unlimited PTO. Take time off when you need it. We trust you!
  • Paid Holidays.
  • 4 weeks of paid Parental Leave.
  • Paid conferences.  We are big fans of continued growth.
  • Annual benefits, which include a budget for personal development.
  • Profit share bonus plan.
  • Free access to Nutrition, Yoga, Mindfulness, and Fitness classes.
  • Employee Wellness Program.
  • Paid Insight Timer app.
  • Fun perks & monthly activities.
  • A comprehensive and paid onboarding process.
  • The freedom to work from anywhere around the world.


Want to learn more? Visit our careers page https://www.creditrepaircloud.com/careers 


Now that you know us let’s talk about you!


Role


Our professional support team serves over 7,000 companies and is on the front lines of our organization. 

In this role, you will help, encourage, and support our customers via email, chat, and phone.


Responsibilities

  • Fully understand Credit Repair Cloud’s business strategy, products, and our unique mission.
  • Fully understand our Customer Journey, from first exposure and into an active paid user.
  • Deeply care about our customers as human beings. 
  • Provide customer support over email, phone, and chat with unparalleled attention to detail.
  • Be a positive, encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.
  • Have a high sense of urgency when needed and act accordingly. 
  • Master all our products and services. 
  • Work with the team and your manager to improve our processes. 
  • You’re highly skilled in technical customer support.
  • You love solving problems.
  • Advocate for our customers internally. 
  • You love doing things efficiently, and you have tons of common sense.


Requirements: 


  • You are an accountable, punctual, responsible, mature professional with discipline and requires little supervision post-training period. 
  • You have strong interpersonal, written, and verbal communication skills. You’ll need to be able to communicate over the phone with our customers. 
  • You are confident. 
  • You are tech literate. Learning new tools and playing with new software fills you with joy, not dread. Relevant experience with CRM software (we use HubSpot) and support software (we use Zendesk) is a huge plus.
  • You genuinely care about our customers, your work, and the team. 
  • You are self-motivated. 
  • You are an inquisitive person, and you always want to learn new things. 
  • You want to improve processes and strive when you’re given the freedom to do so. 
  • You are always on top of things. Nothing slips through the cracks. 
  • You have the ability to work in a quiet environment for making calls, and a strong internet connection is a must.
  • Availability to work PST business hours, and weekends.


    Interested? Click Apply to this job to join the movement! 


    Credit Repair Cloud is an Equal Opportunity Employer and is committed to working with a diverse staff. We hire globally for talent and drive and value members by work deliverables and passion. No matter what race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law, we are all equal here.


    We encourage every talented and qualified person to apply. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.)

    Thank You

    Your application was submitted successfully.

    • Location
      Anywhere in the world, California
    • Department
      Customer Support
    • Employment Type
      Full-time
    • Minimum Experience
      Mid-level